Aeroport Transfer

1- The shuttle service will be provided by BEST4U company and consists of a shared transport service with multiple stops, mostly organized by bus, but it may also be in a smaller vehicle depending on daily fleet management or the number of passengers to transport.

2- It is only available for hotels / aparthotels that have access for buses.

3- BEST4U reserves the right to reject any booking that does not comply with the shuttle service conditions, namely, but not limited to, bus access and / or may specify a designated drop-off / pick-up point for certain accommodation units.

4- Children aged 0-2 years on the “SHUTTLE” service are free of charge.

5- A child restraint system can only be provided if the child’s age information is included in the booking. Otherwise, transport may be refused without a refund.

6- Only ONE suitcase per passenger is allowed with a maximum total size of 158cm, and ONE personal item (bag, laptop bag, small backpack) with dimensions that allow it to be carried under the seat.

7- Luggage that exceeds the indicated / allowed size will be subject to space availability, and transport may be refused without the right to a refund.

8- We recommend that the client does not carry fragile items, valuables, jewelry, money, or identification documents in their luggage.

9- Luggage and personal items are the responsibility of the client; we do not assume any responsibility for their loss or damage.

10- We are not responsible for luggage or personal items left in our vehicles. If anything is found, it will be the client’s responsibility to pick it up at the location we indicate.

11- “Special” luggage (baby strollers, bicycles, surfboards, golf bags, wheelchairs, walkers, scooters) cannot be transported on the shuttle.

12- Transporting animals is not accepted on the shuttle service.

13- There are no child restraint systems on the buses.

14- Our representatives or drivers reserve the right to refuse transportation to anyone under the influence of alcohol or drugs, or whose behavior threatens the safety of the driver or other passengers. There will be no refund, and we won’t have any responsibility to transport the customer or provide alternative transportation.

15- Smoking, eating, or drinking (except water) is not allowed inside the vehicle. If these rules are not followed, we reserve the right to stop transporting the passengers.

16 – All reservations, changes, and cancellations must be sent by email to Best4U bookings department (bookings@best4u.com.pt) at least 48 hours before the service date.

17 – The bookings department operates from Monday to Sunday, from 09:00 to 18:00.

18 – Changes and cancellations received less than 48 hours before the service date are subject to a 100% charge.

19 – Reservations received outside the 48-hour period before the service date are subject to availability.

• After collecting the luggage, customers must go to Best Transfers 4U (BEST4U) Welcome Desk located in the arrivals lobby before the exit, where one of our staff will direct them to their driver or the vehicle for their transfer.
• For the “SHUTTLE” service, customers may be subject to a waiting time of up to 60 minutes, starting from the moment they check in at Best4U welcome desk.
• For “missing” customers, the maximum waiting time after the flight landed is 60 minutes. If customers do not show up by the indicated time, it will be considered a “no show” and their transport will no longer be guaranteed, nor will they have the right to a refund.
• In the event of any problem (luggage, border control) that may prevent customers from arriving at Best4U welcome desk before the waiting period expires, they should contact the emergency number: +351 912 147 624 to inform about the situation.
• Although without any guarantee from our part, we will try to extend the waiting time and / or allocate the customers to the next service (if available).
• In cases of flight cancellations on the day of arrival and / or missed connections, transportation for customers arriving on alternative flights is not guaranteed, nor will there be a right to a refund (it will be subject to evaluation and availability).

• The pickup points and pickup times for departures will be available the day before the departure, around 09:00 hrs.
• It is mandatory and extremely important that customers obtain the pickup point and pickup time information the day before their departure.
• Best4U provides this information to customers through the following channels:
  1. Website http://www.best4u.com.pt.
  2. Customers need to enter the booking reference that was sent to us.
  3. By phone (Best4U office) during office hours +351 289 000 642 (MON to SUN – 09:30 to 18:00)
• We will not accept any responsibility for customers who are not picked up on time and may miss their flight if the details of their booking have been changed and the information was not previously communicated to Best4U within the specified periods (up to 48 hours before the service date)
• Please note that our “SHUTTLE” service may follow specific routes, and for this reason all customers must be at the pickup point 10 (ten) minutes before the time they were informed.